Privacy policy

At Your Africa, a division of Tourvest Destination Management, we believe that every journey begins with trust. Protecting your personal information is an important part of that commitment. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with us — whether through our website, digital platforms, communication channels, or any service we provide.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that helps us deliver personalised, seamless and secure travel experiences. This includes:

1.1 Personal Information

Information that identifies you as an individual, including:

• Full name
• Email address
• Contact number
• Physical or postal address
• Demographic information (such as gender or age)
• Booking-related details
• Any other information you voluntarily provide

1.2 Technical & Usage Data

When you visit our website or interact with our digital channels, we may automatically collect:

• IP address
• Browser type and version
• Device type and unique identifiers
• Pages visited and time spent on them
• Referring websites
• Diagnostic, analytical and performance data

1.3 Cookies & Tracking Technologies

We use cookies, pixels and similar technologies to:

• Improve website functionality
• Remember your preferences
• Analyse usage patterns
• Deliver relevant advertising (including Google Ads Remarketing and Facebook Pixel)

You may set your browser to refuse cookies, but certain website features may not function properly as a result.

2. How We Use Your Information

We process your information to:

• Provide and maintain our services
• Manage bookings and travel-related interactions
• Offer customer support
• Improve and personalise your experience
• Notify you about updates, improvements or changes
• Conduct analytics to better understand our users
• Ensure website security and prevent fraud
• Deliver relevant marketing content (where legally permitted)

We do not sell your personal information.

3. Marketing & Advertising Technologies

3.1 Google Ads Remarketing

We may use Google Ads Remarketing to display ads tailored to the pages of our website you have previously visited. Cookies do not identify you personally, they simply indicate that your device has visited our site.

You may opt-out at any time via:

• Google Ads Settings
• Network Advertising Initiative opt-out page

3.2 Facebook Pixel

Facebook Pixel helps us measure ad effectiveness and deliver relevant content. Data is processed by Facebook in line with their Data Usage Policy.

You may adjust your Facebook ad preferences here:
https://www.facebook.com/settings?tab=ads

4. Sharing Your Information

We may share your information with:

• Tourvest Integrated Tourism Group
• Trusted suppliers, service providers and operational partners (e.g., accommodation providers, transport partners)
• Payment processors and IT service providers
• Regulatory or legal authorities where required by law

Any third party that accesses your information is required to treat it confidentially and only use it for the purpose it was provided.

We never share your personal information for unrelated commercial purposes.

5. International Transfers

Your Africa operates across multiple destinations. Your personal information may therefore be transferred to, stored in, or processed in countries outside your own.

We take all reasonable steps to ensure that your information remains protected and handled in accordance with this Privacy Policy.

6. Data Security

We take the security of your data seriously and use appropriate technical and organisational measures to protect it. While no system is completely secure, we regularly review and enhance our security safeguards, including:

• Secure servers
• Access controls
• Data backup protocols
• Monitoring and threat detection systems

7. Your Rights

Under applicable data protection laws, you may:

• Request access to the personal information we hold about you
• Request corrections or updates to your information
• Request deletion of your information (subject to legal or operational requirements)
• Object to certain types of processing
• Withdraw consent where processing is based on consent

Requests may require proof of identity and will be processed within a reasonable timeframe.

8. Links to External Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

If you believe a minor has provided us with personal information, please contact us so we may take appropriate action.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy, you can contact us at:

Your Africa 
Email: [email protected]